Working for more than one organization
One login for every company you work with: switch between them, join another, or leave one.
Your TruStar Connect login is yours, not your employer’s. If you work for two companies that both use Connect, or move from one to another, you keep the same email and password and belong to each organization separately.
- 1Join another organization
Open the invitation email or the join code link from the new company while you are signed in, or sign in from the invitation page. You join with the account you already have; there is no second account to make.
- 2Switch between them
When you belong to more than one organization, a bar at the top of every page shows which one you are working in. Choose another from it, or use Your organizations on your profile. Everything you see and do is in the organization you are working in.
- 3Leave one
Your organizations, on your profile, has Leave beside each one. You come off that company’s roster; your account stays, and so do the records you made there.
Your role, job title, supervisor and hire date belong to each organization separately. You can be a manager at one company and a worker at another.
Your training comes with you
Your approved training records show in every organization you belong to, labelled with the company that issued them. Only the company that issued a record can change it. Records still waiting for review stay with the company you sent them to.
When both companies name a course as the same standard credential, such as WHMIS or H2S Alive, a card from one counts toward the other’s requirement, so you are not asked to take it again.
If you leave an organization, it keeps the records it issued while you worked there and sees nothing new after that.
Between jobs
If you leave your last organization, or a company takes you off its roster and you belong to no other, you can still sign in. You see your training and certificates, your profile, and TruStar Safety Academy courses. Join your next company with its invitation link or join code, and your training goes with you.
If the new company approves each person who joins, you keep working where you are until they let you in. It then appears in your list and you can switch to it.
Tip. Anything waiting to send from your device is sent to the organization you are working in, so let it finish sending before you switch. The app tells you if something is still waiting.
Switching organization, and signing out, clears what your device saved for offline use. Open the screens you need again once you are connected to save them for the new organization.
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