Billing and subscriptions

Billing lives under Settings and is available to the organization owner. From here you can see your current plan, start or change a subscription, manage your payment details, and download invoices.

Plans

Every plan includes the full platform. Plans differ only by how many active users they allow. Pricing is in Canadian dollars, billed monthly or yearly, with yearly billed at a discount. Tax is calculated at checkout.

• Starter: for small crews getting COR ready, up to 10 users.
• Growth: for growing teams working across sites, up to 50 users.
• Pro: for established multi-crew operations, up to 150 users.
• Enterprise: more than 150 users or custom terms, priced for your operation.

The free trial

New organizations start on a free trial so you can set everything up and try the full platform. A banner at the top of the app shows how many days remain. Choose a plan before the trial ends to keep full access without interruption.

Subscribe or change your plan

1. 1
   Open Billing

   Go to Settings, then Billing. You will see your current plan and the plan options.

2. 2
   Pick monthly or yearly

   Use the toggle to switch between monthly and yearly. Yearly is billed at a discount.

3. 3
   Choose a plan

   Select the plan that fits your team size. You are taken to our secure payment page to enter your details.

4. 4
   Done

   Once payment completes, your plan activates automatically and the banner clears. Switching between paid plans takes effect right away.

Manage billing and invoices

The Manage billing button opens our secure payment portal, where you can update your card, download past invoices and receipts, change your plan, or cancel. Card details are handled by our payment provider and are never stored in TruStar Connect.

Seats and users

Each plan allows a set number of active users. Deactivated users do not count toward the limit, so you can free up a seat by deactivating someone who has left. If you need more seats than your plan allows, upgrade to a larger plan or request a custom seat count.

Cancelling

You can cancel any time from Manage billing. A cancellation takes effect at the end of the period you have already paid for, so you keep full access until then. While a cancellation is scheduled, the Billing page shows the cancellation date in place of a renewal date. If you change your mind before that date, you can resubscribe from the portal to stay active.

What happens if a subscription lapses

If your organization has no active subscription, because a subscription was cancelled and its period ended, or because a free trial expired, the workspace switches to read-only. Everyone can still sign in and view existing forms, documents, and records, but new submissions, edits, invitations, and report generation are paused. A banner explains this and links the owner to Billing.