Your profile and personal settings
Update your name, contact details, password, and the language you read the app in.
My Profile holds your personal details. Keeping your name accurate matters because it appears on the forms you submit and the actions assigned to you.
- Update your display name, contact details, address and emergency contact. Everybody can change their own; your role, hire date and supervisor are set by your owner or administrator.
- Change your password.
- Review the role and supervisor assigned to you by your administrator.
Language
Choose whether you read the app in English or French. The choice is saved to your account, so it follows you to any device you sign in on.
It is your choice, not your organization’s. A yard where half the drivers read French and half read English works exactly as you would expect: each person sets their own.
Every screen in TruStar Connect reads in French — the whole app, not a section of it. Where French and English differ in what they show, it is for one of the reasons below, and each of those is deliberate.
Which language something appears in
Almost everything follows one rule: the app speaks to you in your language. Five things decide it, and the only one that ever surprises people is the second.
- A screen you are looking at, and a file you download — your language, because you are the one reading it.
- An email sent to one named person — the language on that person’s account, not yours. A reminder, a reply from support, a note about a shift.
- An email sent to a list of addresses — the one language your organization sets under Settings, because some of those addresses belong to clients and auditors with no account here. It starts out as English.
- A page opened without signing in — the language that person’s own phone or browser asks for. Every QR code, the sign-in screen, and the screen shown when an account is paused.
- Text written into a record — the language of whoever wrote it, kept from then on.
When something is written into a record it becomes part of that record, the same as a signature. A mentorship agreement, a rejection reason on a subcontractor document, a weather note on a daily report, a toolbox talk your crew has signed — none of them is re-translated afterwards, because a signed document that changed language would be a different document. Switching your own language later never rewrites something somebody has already signed.
What stays as it is, in either language
Anything you typed is yours and appears exactly as you typed it: the name of a form, a course, a project, a document or a person, your own section titles and field names, and the wording of any template your team has edited.
Defect criteria, standard citations, audit questions and the like are taken from the official publication in your language rather than rendered by us — a driver at a roadside check needs the inspector’s words, not our version of them. Where no official French text exists, the wording stays in the language it was published in. That covers CVSA inspection levels, the National Safety Code (published separately as Standard 15 and la Norme 15, both official), your COR audit instrument, confined-space definitions, and the category names of the investigation methods ICAM, HFACS, SCAT and Bowtie.
Place names follow the same rule. Canada publishes official French names for all thirteen provinces and territories, so those are used; no such list exists for US or Australian states, so those appear as published.
File formats and brand names keep their own names. A PDF is a PDF, and Word, Excel and PowerPoint are products rather than words we get to translate.
If the app fails at the very outermost level, the screen that catches it cannot rely on your language setting having loaded — so it shows a short English message rather than risking a blank page. Every other error screen in the app reads in your language.
Ready-made content we provide
The starter toolbox talks, the COR starter folders and the ready-made inspection forms are added to your library as your own records. You get them in the language you add them in, and from then on they are yours to edit — so they are never re-rendered into another language afterwards.
There are twelve starter toolbox talks in English and twelve in French, written for a French crew rather than translated. The ready-made inspection forms do not have a French set yet, so they are added in English whichever language you are reading in. You can rename and rewrite them like any other form, and a French set is on the way.
The Knowledge Base you are reading now is written in English. The articles are safety guidance we wrote rather than app wording, so they are not machine-rendered into another language. Reading it in French shows a short line saying so at the top. Search still finds an English article by its French topic name, and the assistant reads the English guides and answers you in French.
Numbers, dates and counts
Numbers are written the way your language writes them, everywhere. A distance that reads 1,234.5 km in English reads 1 234,5 km in French, a rate of 41.2% reads 41,2 %, and file sizes use the octet in French — o, ko, Mo, Go.
Dates and counts are written as sentences rather than assembled from pieces, so a permit with one day left says so properly in both languages, and a report that arrives « le 1er de chaque mois » reads the way French writes it.
Printed documents and exports
Everything the app prints follows the same rule as the screen: a PDF you download is in your language, and a copy emailed to a list is in your organization’s sending language. A spreadsheet is written once, in the language it was exported in, because it gets filed and opened months later by somebody with no account here.
The safety poster is the exception, because it is read by whoever walks past it: you can print it in either language, or both.
It is your document, and rendering it into another language would make it a different document under the same number. Everything around it — the folder, the status, the approval and signature flow — reads in your language.
What the AI writes, and what it reads
Anything the AI drafts for you comes back in your language, and anything it reads stays in the language of the document it read — a certificate, a fuel receipt, a photo of a paper form. What it writes is saved as text in the language of whoever generated it, so it is not re-translated later. If you need it in the other language, run the generator again from an account set to that language.
Switching language
The foot of the menu has two sliding switches side by side. The first carries a sun or a moon and flips between light and dark. The second slides between EN and FR over a Canadian flag. Press anywhere on either one to flip it. On a phone they are at the bottom of the More sheet.
The language switch is the same setting as the one on your profile, so it follows you to any device. The light and dark switch is remembered by the browser you are using, so it can differ between your phone and the office computer.
Tip. If a French translation reads badly or means the wrong thing, tell us through Support and we will fix the wording. That is a faster fix than most, and the sort of thing only somebody using it in the field will notice.
Two-step verification
Add a second step to your sign-in for extra security. Turn it on from your profile, scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password, or Apple Passwords), and enter the 6-digit code to confirm. From then on you enter a fresh code from the app each time you sign in. You can turn it off the same way.
Tip. There are no recovery codes, so add a second device as a backup. If you lose your only authenticator, an Owner or Administrator can reset two-step verification on your account so you can sign in and set it up again.
Tip. If your role or project assignments look wrong, an Owner or Administrator can adjust them on the Users page.